1.2 Process Payment (Payment in Incomplete Status)

Reference: Manage Pay Plan Payment Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: The CSR posts the payment. It is assigned an incomplete status. The CSR or Authorized User enters initial payment information using the Payment Portal, Payment Event Add, Payment Event Quick Add or Payment Quick Add functionality. Refer to 4.3.1.1 CC&B Manage Payments or 4.3.1.1d CC&B Manage Auto-Payments for details.